EASA would like to inform our clients and customers that we are currently experiencing IT changes that are causing disruptions.


We would like to sincerely apologise in advance for this inconvenience and direct you to the following:


  • If you have sent an email to EASA in the last 24 hours and not received a response, please resend to the same email you sent it to
  • If you are requesting critical incident support, please contact Leela on 0400 463 789 or send an email to practicemanager@easa.org.au
  • If you are requesting information on training or workplace solutions, please send an email to corp@corp.org.au


We endeavour to have these disruptions resolved in a timely matter. We do appreciate your patience and thank you for your understanding.


Kind Regards,


EASA Administration

course_leadership_conflict resolution

Conflict Resolution

Conflict is a part of life and it can be healthy or unhealthy depending on how we approach it and manage it. Supervisors and managers report spending 20% of their time resolving conflict. This workshop gives participants the skills and confidence to deal with conflict even when it feels difficult.

The workshop explores why it can helpful to get to the source of the problem that is causing the conflict, and why sometimes a resolution attempt is not appropriate. Participants explore a range of practical strategies for increasing their skills and confidence to cope with and manage conflict, as there is no guarantee that conflict will disappear entirely.

In this session we will explore:
  • Understanding conflict; types, causes and stages
  • When is conflict worth resolving?
  • Getting to the cause of the conflict
  • Conflict resolution strategies based on scenarios
  • Communication skills for conflict resolution
  • The role of the mediator
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