EASA would like to inform our clients and customers that we are currently experiencing IT changes that are causing disruptions.


We would like to sincerely apologise in advance for this inconvenience and direct you to the following:


  • If you have sent an email to EASA in the last 24 hours and not received a response, please resend to the same email you sent it to
  • If you are requesting critical incident support, please contact Leela on 0400 463 789 or send an email to practicemanager@easa.org.au
  • If you are requesting information on training or workplace solutions, please send an email to corp@corp.org.au


We endeavour to have these disruptions resolved in a timely matter. We do appreciate your patience and thank you for your understanding.


Kind Regards,


EASA Administration

course_leadership_mediation skills for managers

Mediation Skills for Managers

This workshop introduces mediation skills and develops managers’ skills and confidence in responding to disputes in the workplace. Participants examine and gain understanding of the guiding principles of mediation including fairness, neutrality and confidentiality.

The workshop focuses on the development of the essential skills of a mediator including communication, identifying positions of interest, agenda setting, facilitating resolution options and managing challenging behaviour.

This is an engaging and interactive workshop with lots of opportunity for practice through customised scenarios.

In this session we will explore:
  • A range of causes of conflict
  • A range of approaches for dispute resolution
  • The principles and process of mediation
  • The role of the mediator and the manager as mediator
  • Practical skills used throughout the mediation process – theory and practice
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