EASA would like to inform our clients and customers that we are currently experiencing IT changes that are causing disruptions.


We would like to sincerely apologise in advance for this inconvenience and direct you to the following:


  • If you have sent an email to EASA in the last 24 hours and not received a response, please resend to the same email you sent it to
  • If you are requesting critical incident support, please contact Leela on 0400 463 789 or send an email to practicemanager@easa.org.au
  • If you are requesting information on training or workplace solutions, please send an email to corp@corp.org.au


We endeavour to have these disruptions resolved in a timely matter. We do appreciate your patience and thank you for your understanding.


Kind Regards,


EASA Administration

course_inducting_customer focus

Customer Focus: the Competitive Edge

Customers are the lifeblood of any organisation. Retaining them and leveraging their loyalty increases business and ensures a positive image of the organisation. To do this, organisations must deliver consistent, excellent service to every customer.

This workshop builds understanding of what it means to have a customer focus. It explores some key concepts that assist people to work confidently with customers in a range of situations to boost customer loyalty and manage their own reactions and stress levels.

In this session we will explore:
  • What it means to have a customer focus – internally and externally
  • Interpersonal skills including active listening and questioning techniques
  • Techniques for managing challenging situations and interactions with customers
  • Engaging with customers and discovering opportunities to add value
  • Strategies for problem solving to meet the customers needs
Request a Quote
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