Ask: R U OK?

• Be friendly, relaxed and engaged
• Help them open up with questions like "How are you going?" or "What's been happening?"
• Mention things that have made you concerned for them, like "You seem less talkative than usual. Are you okay?"

Listen with an open mind

• Be considerate, take what the person says seriously and don't rush the conversation
• Don't judge
• If the person needs time to think, allow it and just sit with them
• Encourage them to explain things in-depth
• Demonstrate that you've heard what they've said by repeating things back to them and ask if you've understood

Encourage Action

• Ask: "How can I support you?"
• Encourage self-care by asking: "What's something you can do for yourself right now that's enjoyable or relaxing?"
• Explore possible supports the person could utilise, like family, friends, Lifeline and Beyond Blue
• If they've been exhibiting a low mood for more than 2 weeks or is at risk, contact a professional as soon as you can

Check In

• Call the person soon after your conversation
• Ask them if they've found ways to manage the situation. If they haven't don't judge them. Encourage them again
• Stay in touch and support them. Genuine concern can make a big difference

If Someone Needs Expert Help...

Some conversations are too big for family and friends to take on alone. If someone's been really low for more than 2 weeks - or is at risk - please contact a professional as soon as you can: