Workshop Dates for this topic can be viewed in our CORP Public Workshop Calendar

Conflict Management & Resolution Skills: Turning Conflict into Opportunity

Conflict is an inevitable part of life, especially in the workplace. Whether it’s disagreements between team members or challenging customer interactions, conflict is something we all encounter. But did you know that conflict can actually be a powerful opportunity for growth? The key to unlocking its potential lies in how we approach and manage it. 

CORP Workplace Solutions offers a comprehensive range of services for recognising and managing workplace conflict and strengthening staff competency in resolving conflict. Our experienced CORP Facilitation Team brings a wealth of expertise in resolving conflicts between individuals, teams, and entire organisations. We are excited to share some of these insights with you in our upcoming workshop. 

In our Conflict Management and Resolution Skills workshop, we will provide you with the tools and strategies to turn conflict into an opportunity for collaboration, innovation, and enhanced communication. As supervisors and managers often report spending a significant portion of their time (around 20%) dealing with conflict, it’s crucial to develop the skills to handle it efficiently and effectively. 

Why Conflict Management Skills Matter 

Conflict can have a significant impact on team dynamics, productivity, and workplace morale if not managed properly. But when addressed with the right mindset and tools, conflict can be resolved constructively, leading to better problem-solving, strengthened relationships, and increased team cohesion. 

In this practical, hands-on workshop, you’ll gain the confidence to approach and manage conflict with ease. You’ll learn how to resolve conflicts before they escalate, saving time, energy, and preserving the overall well-being of your team. 

What You’ll Learn in the Conflict Management and Resolution Skills Workshop 

This half-day, interactive session is packed with practical tools and strategies that will empower you to tackle conflict head-on and manage it effectively. By attending, you’ll learn how to: 

1. Understand Conflict: Types, Causes, and Stages 
   Gain a deeper understanding of conflict—its different types, the common causes, and how conflict typically progresses. By recognising these patterns early, you can address issues before they become bigger problems. 
2. When is Conflict Worth Resolving? 
   Sometimes, conflict doesn’t need to be resolved right away or at all. Learn when it’s best to address the issue and when it might be more appropriate to let it go or seek alternative solutions. 
3. Getting to the Cause of the Conflict 
   Surface-level disagreements can often mask deeper issues. We’ll show you how to dig deeper into the root cause of conflicts, ensuring that the underlying problem is addressed and resolved. 
4. Conflict Resolution Strategies Based on Scenarios 
   Using real-world scenarios, you’ll explore various conflict resolution strategies. These practical approaches will help you tackle conflict in different situations, from team disagreements to challenging customer interactions. 
5. Communication Skills for Conflict Resolution 
   Communication is key when resolving conflict. You’ll develop essential communication skills, including how to stay calm, listen actively, and frame your responses positively to facilitate resolution. 
6. The Role of the Mediator 
   Learn how mediation can play a crucial role in conflict resolution. Whether you're mediating between colleagues or managing a difficult customer situation, understanding the mediator’s role will help you facilitate better outcomes. 

Why Attend This Workshop? 

• Gain Confidence in Handling Conflict 
  Whether you’re a supervisor, manager, or team leader, having the skills to manage conflict will save you time and energy while boosting your leadership capabilities. 
• Enhance Team Dynamics and Productivity 
  Conflict, if handled well, can lead to stronger collaboration, improved communication, and increased overall productivity. 
• Practical, Real-World Tools 
  This workshop is designed to equip you with actionable tools that you can apply immediately, helping you to navigate even the toughest conflict situations with ease. 

Who Should Attend? 

This workshop is perfect for: 

• Team leaders, supervisors, and managers looking to strengthen their conflict management skills 
• Anyone who deals with challenging customers or clients on a regular basis 
• Individuals wishing to improve their communication skills 
• Those looking to develop their coaching and mentoring abilities 

Join Us for This Transformative Workshop 

Our Conflict Management and Resolution Skills workshop will help you gain the skills needed to resolve conflicts effectively, saving you time and energy while building stronger, more productive teams. Choose to attend in Darwin, Katherine, or Alice Springs!

The workshops run from 8:30 AM to 12:30 PM ACST and cost $250.00 per person.

Register now through our CORP Public Workshop Calendar to secure your spot!

Don’t miss this chance to take your conflict management skills to the next level! 



For further information or to enquire about arranging training for yourself or your team, please contact our CORP Officer at corp@corp.org.au