Workshop Dates for this topic can be viewed in our CORP Public Workshop Calendar

Mediation Skills for for Managers: Mastering Conflict Resolution for Effective Leadership

Conflict in the workplace is inevitable, especially when managing a diverse team. As a manager, addressing disagreements and resolving conflicts early on is essential for maintaining a positive work environment and ensuring team productivity. But handling conflict effectively can be challenging, especially when it involves personality differences or deep-seated issues. That’s where mediation skills come in. 

CORP Workplace Solutions offers a comprehensive range of services for recognising and managing workplace conflict and strengthening staff competency in resolving conflict. Our experienced CORP Facilitation Team brings a wealth of expertise in resolving conflicts between individuals, teams, and entire organisations. We are excited to share some of these insights with you in our upcoming workshop. 

Our Mediation Skills for Managers, Level 1 workshop is designed to help you gain the confidence and expertise to manage team conflicts in a constructive way. By learning simple yet effective mediation techniques, you’ll be able to address disputes early, reduce tension, and enhance collaboration, all while keeping team dynamics intact.

Why Mediation Skills Matter for Managers

Effective conflict resolution is a core competency for any successful manager. When managed well, conflict can lead to stronger team bonds, improved communication, and better problem-solving. However, unresolved conflict can lead to frustration, disengagement, and even high turnover rates. 

In this workshop, you’ll gain the tools to handle workplace conflict proactively and effectively, ensuring that issues are addressed at the earliest stage before they escalate. You’ll learn how to mediate disputes, foster constructive conversations, and create a healthier, more productive work environment for your team. 

What You'll Learn in the Mediation Skills for Managers, Level 1 Workshop

This interactive, full-day workshop is ideal for managers who want to strengthen their conflict resolution skills and elevate their leadership abilities. By attending, you’ll walk away with practical tools that can be applied immediately to your team’s dynamics. 

Here’s a look at what we’ll cover during the session: 

1. Introduction to Conflict 
   Understand the different types of conflict that can arise in the workplace, the stages of conflict, and the underlying causes. You’ll also explore conflict styles, so you can recognise and navigate various conflict situations effectively. 
2. The Mediation Process – An Overview 
   Learn the core steps of the mediation process, including how to establish a constructive atmosphere for discussion, set expectations, and guide the conversation towards resolution. 
3. Mediation Practice 
   Gain hands-on experience with practical mediation techniques. You’ll have the opportunity to practise conflict mapping, positive framing, and solution-focused questioning to help team members express their concerns and find mutually agreeable solutions. 
4. Next Steps 
   Understand when it’s appropriate to mediate and when you should seek help from a professional mediator. Learn how to guide individuals through the next steps of resolution and how to prevent conflicts from escalating in the future. 

Why Attend This Workshop?

• Minimise Risk and Maximise Productivity: 
  Conflict that is left unresolved can lead to tension, decreased morale, and reduced productivity. By addressing conflicts early, you’ll maintain a positive atmosphere and boost team performance. 
• Enhance Your People Management Skills: 
  As a manager, learning mediation skills will take your leadership to the next level. You’ll be able to handle difficult conversations and foster an environment of collaboration and respect. 
• Practical, Actionable Tools: 
  This workshop is designed to provide you with real-world tools you can use right away. You’ll leave with a better understanding of conflict dynamics and techniques you can apply in any situation. 

Who Should Attend?

This workshop is perfect for managers and team leaders who want to build stronger relationships within their teams and handle workplace conflicts with confidence. Whether you’re dealing with minor disagreements or more serious disputes, you’ll gain the skills to resolve them effectively. 

Join Us for this Essential Training

Don’t miss the chance to enhance your conflict resolution skills and become a more effective leader. Choose to attend in Alice Springs on Thursday, 3 April 2025, or Darwin on Wednesday, 9 April 2025.

The workshop is priced at $580.73 and runs from 8:30 AM to 4:30 PM, giving you a full day of interactive learning and practical exercises. 

Take Your People Management Skills to the Next Level!

By mastering mediation, you’ll not only resolve conflicts but also strengthen your team’s overall dynamics, fostering a work environment that promotes collaboration, respect, and productivity. Register today and take the first step towards becoming the mediator your team needs. 

Register now through our Corp Public Workshop Calendar to secure your spot!

Don't miss this opportunity to enhance your professional skills and contribute to a healthier, more productive workplace.

For further information or to enquire about arranging training for yourself or your team, please contact our CORP Officer at corp@corp.org.au